One imagines that their position is stuck in the mud somewhere just after the primordial swamp ;-)Dear Mr Bean
Apologies in the delay in responding to you.
We endeavour to support as wide a customer base as possible, but it is not always possible to support every combination of operating system and browser. Doing so would exponentially increase the amount of testing and associated costs required each time we made a change. We therefore made the business decision to support most Windows operating systems and Mac OX.
Due to the different versions of Windows Vista available, this operating system is not currently one of our supported operated systems although some customers do use this system successfully to book collections.
I hope this has clarified our position.
Manager,Managing Director's Office
Names have been changed to protect the guilty